Bright Pattern and/or Service Desk Integration

Current ticketing/communication system in Psychic Cloud admin portal is rudimentary with no agent tracking, customer tracking, quality management and reporting that I can see.

As the VSE Relationship Center becomes more and more involved in communication with customers, the concept would be to move this into either our Service Desk Help Desk system or Bright Pattern which is much more robust and fully fleshed out. Both tools would have advantages over what is currently in Psychic Cloud Admin portal.

Bright Pattern would enable more real time communication and is built with a Quality Management component.

Service Desk would offer more ticket management.